Terms of Service (TOS) and Acceptable Use Policy (AUP) Document
Thursday, January 21, 2021
Firestarhosting.cc Terms of Service (TOS) and Acceptable Use Policy
(AUP) document is provided to give our customers and users a clear
understanding of what Firestarhosting.cc expects of them while using
users of Firestarhosting.cc services: those who access some of our
services but do not have accounts, those with free accounts, as well
as those who pay a service fee to subscribe to the Services, must
comply with our TOS (Terms of Service) and our AUP.
of Firestarhosting.cc Service constitutes acceptance and agreement to
Firestarhosting.cc AUP as well as Firestarhosting.cc Terms of Service
NOTICE: All Payments to Firestarhosting.cc may be deemed
Non-Refundable under violation of the Terms of Service (TOS) and
Acceptable Use Policy (AUP).
support the uncensored flow of information and ideas over the
Internet and do not actively monitor hosting activity under normal
circumstances. Similarly, we do not exercise editorial control over
the content of any web site, e-mail transmission, newsgroups, or
other material created or accessible over or through the services,
except for certain proprietary Web sites. However, in accordance with
our TOS (Terms of Service), we may remove any materials that, in our
sole discretion, may be illegal, may subject us to liability, or
which may violate this AUP.
may cooperate with legal authorities and/or third parties in the
investigation of any suspected or alleged crime or civil wrong doing.
Your violation of this AUP may result in the suspension or immediate
termination of either your Firestarhosting.cc account or other
actions as detailed in the below sections WITHOUT PRIOR NOTICE.
document is intended to provide an understanding of
Firestarhosting.cc Acceptable Use Policy. The following are
guidelines for the establishment and enforcement of
reliable service to our customers
security and privacy of our systems and server, as well as the
servers and systems of others
with existing laws
responsible use of the Internet and discourage activities which
reduce the usability and value of Internet services
intends to provide its customers with access to all that the internet
as a whole has to offer. While Firestarhosting.cc is firmly committed
to the principles of free speech, certain activities that may
encroach on the reasonable usability of the internet and/or our
server resources/services will not be permitted under the Terms of
Service (TOS) and Acceptable Use Policy (AUP).
do not routinely monitor the activity of accounts except for
measurements of system utilization and the preparation of billing
records. However, in our efforts to promote good citizenship within
the Internet community, we will respond appropriately if we become
aware of inappropriate use of our server and services.
may not use your shared hosting account to publish material, which
Firestarhosting.cc determines, at our sole discretion, to be
unlawful, indecent or objectionable. For purposes of this policy,
“material" refers to all forms of communications including
narrative descriptions, graphics (including photographs,
illustrations, images, drawings, logos), executable programs, video
recordings, and audio recordings.
a Firestarhosting.cc account is used to violate the Acceptable Use
Policy or our TOS, we reserve the right to terminate your service
without notice. We prefer to advise customers of inappropriate
behavior and any necessary corrective action, however, blatant
violations of the Acceptable Use Policy will result in immediate
termination of service. Our failure to enforce this policy, for
whatever reason, shall not be construed as a waiver of our right to
do so at any time.
a member of our server community, you must use your Internet access
responsibly. If you have any questions regarding this policy, please
contact us at firstname.lastname@example.org.
following constitute violations of this AUP:
1. Illegal use:
services may not be used for illegal purposes, or in support of
illegal activities. Firestarhosting.cc reserves the right to
cooperate with legal authorities and/or injured third parties in the
investigation of any suspected crime or civil wrongdoing.
2. Harm to minors:
of Firestarhosting.cc service to harm, or attempt to harm, minors in
any way, including, but not limited to child pornography. Any account
found to host child pornography or linking to the same will be
removed from our server immediately without notice. Any implication
of underage content or misleading information perceived to be child
pornography will result in the same penalties. All violations will be
reported to the appropriate law enforcement agency. Any account found
to host "Lolita" type content or linking to the same will
be given one hour to remove the offending content/domain.
of Firestarhosting.cc service to transmit any material (by e-mail,
uploading, posting or otherwise) that threatens or encourages bodily
harm or destruction of property.
of Firestarhosting.cc service to transmit any material (by e-mail,
uploading, posting or otherwise) that harasses another.
5. Fraudulent activity:
of Firestarhosting.cc service to make fraudulent offers to sell or
buy products, items, or services, or to advance any type of financial
scam such as "pyramid schemes," "ponzi schemes,"
and "chain letters."
6. Forgery or impersonation:
removing or modifying identifying server header information in an
effort to deceive or mislead is prohibited. Attempting to impersonate
any person by using forged headers or other identifying information
is prohibited. The use of anonymous remailers or nicknames does not
7. Unsolicited commercial
e-mail / Unsolicited bulk e-mail (SPAM):
server may not be the source, intermediary, or destination address
involved in the transmission of spam, flames, or mail bombs. Your
domain may not be referenced as originator, intermediary, or reply-to
address in any of the above. SPAM/illegal content advertising sites
on other servers which in turn contain links to a domain on our
server is prohibited. We consider spam any mass unsolicited message
in the mediums of Newsgroups and Email. You will not use your account
for any bulk-mailing carried out for a third party including and not
limited to another domain off our server. If you are found to have
spammed, then we will immediately, without warning, disable your
account. In addition, we will impose a $70 penalty for each spam
policy violation. Penalty for subsequent violations will be higher.
We reserve the right to refuse or cancel service to known spammers.
Lastly, we reserve the right to determine what violates this policy.
website that supports spammers or causes our IP address to be listed
in any of the various Spam Databases will have their account
immediately suspended on our server. The account will not be
unsuspended until such time that you agree to remove ANY and ALL
traces of the offending material immediately upon account
reinstatement and agree to allow us access to your account to confirm
that all material has been COMPLETELY removed. Severe violations may
result in immediate and permanent removal of the account from our
server without notice to the customer.
8. E-mail / News Bombing:
intent to impede another person's use of electronic mail services or
news will result in the immediate termination of the offending
Firestarhosting.cc account on our server.
9. E-mail / Message Forging:
any message header, in part or whole, of any electronic transmission,
originating or passing through Firestarhosting.cc server is in
violation of this AUP.
has a zero tolerance policy for the use of its server for the posting
of messages or commercial advertisements, which violate the rules,
regulations, FAQ or charter of any newsgroups or mailing list.
Commercial messages that are appropriate under the rules of a
newsgroup or mailing list or that are solicited by the recipients are
11. Unauthorized access:
of Firestarhosting.cc server to access, or to attempt to access, the
accounts of others, or to penetrate, or attempt to penetrate,
security measures of Firestarhosting.cc or another entity's computer
software or hardware, electronic communications system, or
telecommunications system, whether or not the intrusion results in
the corruption or loss of data, is expressly prohibited and the
offending account is subject to immediate termination.
12. Copyright or trademark
of Firestarhosting.cc service to transmit any material (by e-mail,
uploading, posting, hot linking, directly linking or otherwise) that
infringes any copyright, trademark, patent, trade secret or other
proprietary rights of any third party, including, but not limited to,
the unauthorized copying of copyrighted material, the digitization
and distribution of photographs from magazines, books, or other
copyrighted sources, and the unauthorized transmittal of copyrighted
13. Collection of personal
of Firestarhosting.cc services to collect, or attempt to collect,
personal information about third parties without their knowledge or
consent is violation of this AUP.
14. Server disruptions And
of Firestarhosting.cc services for any activity which affects the
ability of other people or systems to use Firestarhosting.cc Services
or the Internet. This includes "denial of service" (DOS)
attacks against another server host or individual user. Interference
with or disruption of other server users, services or equipment is
prohibited. A customer may not, through action or inaction, allow
others to use their account for illegal or inappropriate actions. A
customer may not permit their account, through action or inaction, to
be configured in such a way that gives a third party the capability
to use their account in an illegal or inappropriate manner.
Unauthorized entry and/or use of another company and/or individual's
computer system will result in immediate account termination.
Firestarhosting.cc will not tolerate any customer attempting to
access the accounts of others, or penetrate security measures of
other systems, whether or not the intrusion results in corruption or
loss of data.
a knowing misrepresentation or misleading statement, writing or
activity made with the intent that the person receiving it will act
16. Distribution of Viruses:
distributions of software that attempts to and/or causes damage,
harassment, or annoyance to persons, data, and/or computer systems
are prohibited. Such an offense will result in the immediate
termination of the offending account.
17. Third Party
customers will be held responsible and accountable for any activity
by third parties, using their account, which violates guidelines
created within the Acceptable Use Policy.
18. Peer to Peer Software
use of Peer to Peer or file sharing software to permit the sharing,
copying or distribution of unauthorized copyrighted material on
Firestarhosting.cc service is prohibited. Use of such software could
result in suspension of service.
radio stations requesting streaming services must follow the
requirements set forth below. A station that does not follow these
requirements may be subject to account termination if requirements
are not followed.
for one reason or another the requirements cannot be followed, either
because the streaming plug-in used does not support something or the
setup cannot accommodate the requirements, you must let an
administrator or support person of Firestarhosting.cc know
immediately of this.
for an internet radio station to obtain a license with a licensing
provider will be grounds for account termination or deletion.
a complaint is forwarded to Firestarhosting.cc about a station not
being licensed and the station refuses to become licensed after being
informed of this complaint, the station’s account will be
Firestarhosting.cc incurs fees such as: Legal, fines, or other
financial fees on behalf of a nonlicensed internet radio station, it
will be the sole responsibility of the account holder to pay these
fees in full to Firestarhosting.cc.
radio stations who host on the FirestarHosting.cc
platform are required to enable title streaming for all broadcasters
and DJ's. The formatting of the title streaming should be: Song
artist hyphen (dash) space Song title.
Radio stations are required to stream in either: 64K, 96K, or 128K.
Formats supported: OGG or MP3.
radio stations must identify the station in question after a select
radio stations must denote if the show will contain adult content or
are responsible for any misuse of your account, even if the
inappropriate activity was committed by a friend, family member,
guest or employee. Therefore, you must take steps to ensure that
others do not gain unauthorized access to your account. In addition,
you may not use your account to breach security of another account or
attempt to gain unauthorized access to the Firestarhosting.cc server
or another server.
your password and account access with unauthorized users is
prohibited. You should take care to prevent others from using your
account since you will be held responsible for such use.
to obtain another user's account password is strictly prohibited,
and will result in termination of your account.
may not attempt to circumvent user authentication or security of any
host, server or account. This includes, but is not limited to,
accessing data not intended for you, logging into or making use of a
server or account you are not expressly authorized to access, or
probing the security of other servers. Use or distribution of tools
designed for compromising security is prohibited.
may not attempt to interfere with service to any user, host or
server ("denial of service attacks"). This includes, but
is not limited to; "flooding" of servers, deliberate
attempts to overload a service, and attempts to "crash" a
who violate server security may incur criminal or civil liability.
will cooperate fully with all law enforcement agencies in the
investigations of violations of server security to its server, or
server security at other sites, including the investigations of
suspected criminal violations.
Password Change Requirements
customers will be asked to change their passwords every 30 to 60 days
as part of server security measures. If the customer cannot change
their password for whatever reason, they can contact support to
request a password change be done on their behalf.
order to request a password change, however, the customer must:
an active Firestarhosting.cc customer
not have had their account suspended
must be within good standing
either one of the above is not true, the password request will be
denied and the account password locked to prevent unauthorized use.
Customer Data Recovery and
customers will be responsible for the daily backup and subsequent
recovery of their accounts should something happen to the account.
Firestarhosting.cc will only recover the account to a working state
from a full system backup, only if the following statements are true:
none of the above statements are true, , the customer will be
responsible for restoring from a site backup they made themselves. If
no site backup was made the customer will be charged a fee if
Firestarhosting.cc Administrators have to restore the account.
TO THIS ACCEPTABLE USE POLICY
reserves the right to revise, amend, or modify this AUP, our TOS
(Terms of Service) and our other policies and agreements at any time
and in any manner. Notice of any revision, amendment, or modification
will be posted in accordance with our TOS (Terms of Service).
agrees to furnish services to the customer, subject to the following
TOS (Terms of Service). Use of Firestarhosting.cc Service constitutes
acceptance and agreement to Firestarhosting.cc AUP as well as
Firestarhosting.cc TOS (Terms of Service).
provisions of this contract are subject to the TOS (Terms of Service)
of Firestarhosting.cc and AUP (Acceptable Use Policy).
AUP may be changed from time to time at the discretion of
Firestarhosting.cc. Customer understands that change to the AUP by
Firestarhosting.cc shall not be grounds for early contract
termination or non-payment.
Agreement shall be construed in accordance with the laws of the state
of North Carolina, United States of America and the state of New
Jersey, United States of America, where applicable.
to Law Enforcement:
AUP specifically prohibits the use of our service for illegal
activities. Therefore, customer agrees that Firestarhosting.cc may
disclose any and all customer information including assigned IP
addresses, account history, account use, etc. to any law enforcement
agent who makes a written request without further consent or
notification to the customer. In addition, Firestarhosting.cc shall
have the right to terminate all services set forth in this Agreement.
acknowledges that the nature of the service furnished and the initial
rates and charges have been communicated to customer. Customer
further acknowledges that promotions may be offered from time-to-time
and may be revoked or discontinued at any time without notification
of this service is dependent upon receipt by Firestarhosting.cc of
payment of stated charges. Subsequent payments are due on the
anniversary date of your account creation. Any payment that is paid
two days after the anniversary date of your account creation, will be
denied and any and/all services including your account will be
suspended without any refund to you.
4. Payments and Fees:
any account payment that is returned, the customer will incur a
payment returned administrative fee of $5.50. Your account will be
considered passed due 2 days after the anniversary date of your
paid Accounts that are passed due on the payment of the account, or
who have been suspended will incur a $10 reactivation fee. If said
reactivation fee is not paid the account will not be reactivated. In
addition if the account remains deactivated for a consistent ninety
(90) days, the account will be scheduled for deletion and will not be
5. Account Cancelation:
customers who wish to cancel their account must do so three (3) days
before the next billing cycle. Paid customers wishing to cancel their
accounts must submit such requests in writing by sending email to:
the subject Account Cancelation Request. In the body of the message,
they must provide there then current username along with their domain
name, and the fact that they wish to cancel their account. Once
account cancellation requests are received they cannot be terminated.
customers who do not cancel their accounts will continue to be billed
until a written account cancellation request is received. Even if
such a cancellation request is received however, the paid customer
will still be required to pay any outstanding account related charges
before the account can be fully terminated. Only authorized account
holders or account contacts appointed by the account holder
themselves may issue account cancelation requests. Authorized
account contacts can be appointed at account creation or at any time
during the paid customer’s account term, but only if the
account is within good standing.
6. Refunds and Disputes:
payments to Firestarhosting.cc are non-refundable. This includes, but
is not limited to:
installation fees; (including any services and/applications)
configurations/administrative requests; (This may include, but is not
limited to: customization of client services and/or applications,
service starts, restart, or shutdowns, troubleshooting/resolution of
client service/application issues)
subsequent charges regardless of usage. All overcharges or billing
disputes must be reported within 30 days of the time the dispute
occurred. If you dispute a charge to your credit card issuer that, in
Firestarhosting.cc sole discretion is a valid charge under the
provisions of the TOS and /or AUP, you agree to pay
Firestarhosting.cc an “Administrative Fee" of no less than
the amount owed plus $5.50. We reserve the right to collect any
subsequent charges pursuant to the reasonable enforcement of the
7. User Account Restore After
account users who have had their account scheduled for deletion, can
have the account restored but the user must provide a current backup
file to restore and is responsible for sending the backup file using
their own bandwidth.
customer’s who wish to acquire an account will have their
accounts activated within 24 to 48 hours. Free account customers who
exceed their disk quota will have their account suspended for the
remainder of the calendar month. If the disk quota remains above the
permitted quota usage, the account will remain suspended until the
quota has dropped below the maximum allowable usage or until the end
of the next month, whichever is later. If a free customers account is
suspended for a consistent ninety (90) days, no account restoration
will be possible.
customers who do not use their account for a consistent period of 60
days, two (2) months, and who do not contact Firestarhosting.cc
within 2 months to let us know that they intend to still use their
account, will have the account in question deleted along with any
backup files we may have available for such account.
Customer acknowledges that the service provided is of such a nature
that service can be interrupted for many reasons other than the
negligence of Firestarhosting.cc and that damages resulting from any
interruption of service are difficult to ascertain. Therefore,
customer agrees that Firestarhosting.cc shall not be liable for any
damages arising from such causes beyond the direct and reasonable
control of Firestarhosting.cc. Customer further acknowledges that
Firestarhosting.cc's liability for its own negligence may not in any
event exceed an amount equivalent to charges payable by customer for
services during the period damages occurred. In no event shall
Firestarhosting.cc be liable for any special or consequential
damages, loss or injury.
New Domain Accounts
new or existing web hosting accounts involving new domains will be
set up and entered into our provider's DNS servers within 24 hours.
In rare cases, however, this process may sometimes require up to 3
business days to complete.
Domain registration, Transfer,
domains registered with, transferred to, or renewed through
Firestarhosting.cc are the sole property of the owner who requested
domain registration, transfer, and renewal. However, because they are
registered through Firestarhosting.cc, the owner must pay
Firestarhosting.cc directly three (3) days prior to domain
for the owner to pay on time will result in the domain expiring. Our
registrar Ennom, Inc. requires the full exact amount be paid in full
for the domain name in question.
10. Support Boundaries
provides 24 x 7 technical support to our customers. We limit our
technical support to our area of expertise. The following is our
guidelines when providing support:
provides support related to your account. Firestarhosting.cc does not
offer technical support for application specific issues such as CGI
programming, PHP or any other such issue. If you can email, we
encourage you to email email@example.com
assistance. If you are able to get online and have other questions,
we encourage you to check there first. Lastly, the Help files with
the programming language you are working with may have the answer to
your question, so please do investigate these resources and send an
email before utilizing our online help desk system for support.
will not answer any support questions, make account modifications, or
install any services without a support ticket being submitted first.
tickets have a 24 to 48 hour response time, meaning our staff has 24
to 48 hours to respond. In rare cases, however, such as the holidays,
a natural disaster, or in a server crisis, tickets may not be
responded to within 24 to 48 hours.
this should occur, though, customers will be notified as soon as
possible, or in the case of a natural disaster or server crisis, they
will be notified after the natural disaster is over or the server
crisis is resolved.
must provide us with, and keep current, good contact information for
you. E-mail and telephone contacts are used, in that order of
waiver by Firestarhosting.cc of any breach of any provision of this
Agreement by customer shall not operate as or be construed as a
continuing or subsequent waiver thereof or as a waiver of any breach
of any other provision thereof.
shall not transfer or assign this Agreement without the prior
written consent of Firestarhosting.cc. Firestarhosting.cc reserves
the right to cancel customer’s rights under this contract at
any time without further obligation.
disclaims any responsibility for any such inappropriate use and any
liability to any person or party for any other person or party's
violation of this policy.
is not responsible for any damages that your business or you may
suffer. Firestarhosting.cc does not make implied or written
warranties for any of our services.
denies any warranty or merchantability for a specific purpose. This
includes loss of data resulting from delays, non-deliveries, wrong
delivery, and any and all service interruptions caused by
is absolutely forbidden to host pornographic content or IRC servers
on any customer accounts. Customer accounts found hosting this
material will be subject to immediate cancellation without refund if
said customer is a paid customer, or else account deletion if said
customer is a free customer.
12. Responsibility for
as a Firestarhosting.cc customer, are solely responsible for the
content stored on and served by your Firestarhosting.cc account.
13. Denial of Service:
reserve the right to refuse service to anyone at any time for any
14. Electronic Notice of
will notify, via email if we have customers email addresses on file,
any and/all customers about any changes to the TOS/AUP document.
Customers both free and paid will receive the email notifications,
and will have 30 days from the date that they received the electronic
notice, to read the new changes which will be marked with the words
Changed section and the section name. Those who do not choose to read
the new changes will be responsible for any consequences they incur
if the new guidelines are not followed.
Document Online Access
document in its entirety can be accessed by going to
may also download a copy in the below formats:
Docx (Office 2007 only)
Text Format (RTF)
you need to reach Firestarhosting.cc at any time, we can be reached
by e-mail at
Support Help Desk System